State Farm® Insurance Agent James Baker
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Eddie
June 14, 2025
5
out of
5
rating by Eddie
"Issac was very helpful with me getting insurance coverage today I highly recommend this insurance company all staff is very nice and respectful and friendly I'm one happy customer"
Jacob Tamblin
May 30, 2025
5
out of
5
rating by Jacob Tamblin
"The staff is always helpful and friendly. They actually treat you like a person and will do anything they can to help you and your personal insurance needs. Ask for Rachel or Michelle!"
We responded:
"Jacob, thank you so much for taking the time to leave us a five-star review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with our customer service. -James"
Wyatt
May 28, 2025
5
out of
5
rating by Wyatt
"Was very friendly got me a great price i went from paying 380 down to 228"
We responded:
"Wyatt, thank you for the kind words. I’m happy your insurance experience was so positive! -James"
KALUP
May 26, 2025
5
out of
5
rating by KALUP
"I have had insurance with them since 2016 and have never once felt out of place when I walk in their doors. Every time they greet with warm smiles and friendly attitudes. With whoever I may talk to they are always welcoming and happy to help with anything I may need or questions I may have. I couldn't be happier with the kindness and compassion that they all give, along with the great rates they have. I'm very grateful for them all and for the work they do."
We responded:
"Kalup, Thank you so much for your loyalty since 2016 and for sharing such kind words! We’re delighted to hear that every visit feels welcoming and that our team’s kindness, compassion, and great rates have made a positive impact. Your gratitude means a lot to us, and we’re honored to continue serving you! - James"
Alonda Bunch
May 23, 2025
5
out of
5
rating by Alonda Bunch
"Michelle is always friendy and helpful. I've had home owners insurance with this place since Tom Shelton was there. I'll be here always"
We responded:
"Alonda, Thank you for your continued trust and loyalty over the years! We’re glad to hear Michelle’s friendly and helpful service has made a difference. We’re honored to have you with us and look forward to being here for you always! - James"
Angela
May 23, 2025
5
out of
5
rating by Angela
"I recommend James Baker as my insurance company, the people are extremely nice they always try to help. You won't get another place that is friendly. Even if you are having a bad day they seem to turn it around for you. If you want nice people and caring ones I recommend them 100%."
We responded:
"Angela, Thank you so much for your glowing recommendation! We’re thrilled to hear that the team not only provide excellent service but also brighten your day. Your kind words mean a lot to us, and we’re honored to have you as part of our community! - James"
Ginny prince
May 22, 2025
5
out of
5
rating by Ginny prince
"Great customer service and great prices."
We responded:
"Ginny, Thank you so much for sharing your experience! - james"
Tiffany Ball
May 20, 2025
5
out of
5
rating by Tiffany Ball
"I've had a policy with James Baker State Farm for many years as always I’ve had nothing but positive interactions with the people there. Michelle and Rachel always go above and beyond to help me when needed."
We responded:
"Tiffany, Thank you for your loyalty over the years! We’re so glad to hear Michelle and Rachel consistently go above and beyond to support you. Your positive feedback means a lot to us, and we look forward to continuing to assist you! - James"
Ryan
May 7, 2025
5
out of
5
rating by Ryan
"Great people to work with!"
We responded:
"Thank you Ryan. We do our best to take care of our customers. "
Remell Hollin
May 2, 2025
5
out of
5
rating by Remell Hollin
"My agent Michelle is always nice and always takes care of any problem l have."
We responded:
"Thank you for providing us with a great rating, Remell! I’m happy your insurance experience was so positive. We appreciate your support! - James"
Montana Collette
April 25, 2025
5
out of
5
rating by Montana Collette
"Down to earth people, they always get me the service I need in a timely manner. Haven’t had any issues whatsoever. A+ service"
We responded:
"Thank you for your great feedback, Montana! We're so glad our team could assist you promptly and make your experience enjoyable. We truly appreciate your kind words and look forward to working with you again! - James "
Sharon McGinley
April 8, 2025
5
out of
5
rating by Sharon McGinley
"I've had a policy with James Baker State Farm for several years and always had positive interactions with the people there. I'm embarrassed to say I've forgotten to send in renewal payments before, and they always call and check in. I spoke with Michelle today and she was great!"
We responded:
"Sharon, our time with you has been a pleasure. Thank you for allowing us to serve your insurance needs. We appreciate you. - James"
Karen mckeehan
March 17, 2025
5
out of
5
rating by Karen mckeehan
"Michelle Tindle is so kind and pleasant. Always ready to help with whatever we need! Great group of folks!!"
We responded:
"Thank you for your wonderful feedback, Karen! We're so glad to hear that Michelle's professionalism and efficiency made a positive impression on you. It's always our goal to provide top-notch service. - James "
Garrett Moore
March 12, 2025
5
out of
5
rating by Garrett Moore
"Very friendly people. Great customer service"
We responded:
"Thank you for the 5-star review, Garrett! My team and I have very much enjoyed working with you! - James"
Kendra Turner
March 12, 2025
5
out of
5
rating by Kendra Turner
"I've been with this state farm agency for over a year. I've been treated with nothing but kindness 😌 also the lowest rate I've ever paid. I absolutely recommend!"
We responded:
"Thank you for the 5-star review, Kendra! I am glad we were able to make assisting you with your insurance needs such a positive experience! My team and I have very much enjoyed working with you! - James "
Shawn Freeman
February 26, 2025
5
out of
5
rating by Shawn Freeman
"They are the best an friendliest.always answer every question. Love them an been with them for years."
We responded:
"Thank you"
Melinda Mays
February 24, 2025
5
out of
5
rating by Melinda Mays
"I just love all the staff here!! I've been a customer for years now and they cant be beat!! They are always friendly and helpful! Their rates are not too shabby either! I'd recommend them 10/10!"
We responded:
"Melinda, I appreciate your kind feedback! My team and I are proud to serve your insurance needs each day! - James"
American Gate
February 19, 2025
5
out of
5
rating by American Gate
"Nice friendly staff and great service"
We responded:
"Hello, thank you for giving our agency the opportunity to work with you. We appreciate your business. - James"
Brigitte Sullivan
February 18, 2025
5
out of
5
rating by Brigitte Sullivan
"I get to talk to Michelle each time I call. She is over the top attentive and always eager to help. I used use a different office and was uncomfortable to call when I had questions. But this office makes me feel like Family, keep up the super job 😁😁😁"
We responded:
"Thank you so much for being a wonderful customer. We are grateful that you are part of the James Baker State Farm family."
Joshua Huffman
February 6, 2025
5
out of
5
rating by Joshua Huffman
"Excellent customer service and very friendly."
We responded:
"Joshua, thank you for the 5-star review! We appreciate you and your kind feedback! - James"
amber Hale
January 24, 2025
1
out of
5
rating by amber Hale
"Due to an admitted clerical error in the James Baker State Farm office in Williamsburg Kentucky. My account was charged over $500, two payments taken after I canceled my policies. I brought this to the attention of the staff at James Baker State Farm agent in Williamsburg, Kentucky, and was apologized to told it would be straightened up . Almost 30 days after me, letting them know of the problem I still have not received a refund . At this point, it feels personal, I feel like I’m being gaslighted and made to wait an unacceptable amount of time to be refunded. State Farm corporate says it’s James Baker‘s responsibility and James Baker says it’s State Farm‘s responsibility. I’m being severely mistreated by this company. I do not recommend them to anyone and I sure hope this gets cleared up within a timely manner."
We responded:
"Amber, I want to sincerely apologize for the frustration this situation has caused you. As soon as the mistake was identified, we immediately contacted State Farm Corporate to address the issue and initiate the refund process. Unfortunately, as much as we’d like to resolve this directly from our office, State Farm Corporate is the one responsible for issuing the refund. They are currently experiencing a backlog, which has led to delays, but we have been in constant contact with them to ensure that the refund is processed as quickly as possible. I understand that this has taken longer than expected, and I truly appreciate your patience during this time. We’ve made every effort to explain this process to you, but I understand it can be frustrating when it feels like progress isn’t being made quickly enough. I can assure you we are actively working to get this resolved with State Farm Corporate. We value your business and want to make this right, and we hope you’ll allow us the time to ensure everything is cleared up. Please feel free to reach out directly if you have any questions or need additional updates. Thank you again for your understanding. - James"
myke w
January 24, 2025
1
out of
5
rating by myke w
"Stay clear terrible customer service go anywhere but here."
We responded:
"Myke, our office does not have any records that you are a policy holder with us, we take note of all calls and quotes that come in and I am unable to find you in our system. If there is anything I can do to assist you or help you find the correct agency that you contacted please feel free to give me a call at our office, I am happy to help. Thank you. - James"
stacey Smith
January 21, 2025
5
out of
5
rating by stacey Smith
"I have been with James baker state farm since 2018 they have always gone above and beyond to help get me the cheapest and best rates. I have no complaints"
We responded:
"Thank you Stacey for the kind words. It is always a pleasure working with you. "
Alissa Robbins
September 17, 2024
5
out of
5
rating by Alissa Robbins
"Devin with the James baker State Farm was very helpful!"
We responded:
"Alissa, thank you for providing us with such positive feedback! We will always have your best interests in mind! - James"
Hannah Vanover
September 3, 2024
5
out of
5
rating by Hannah Vanover
"I recently had some trouble with my insurance. A very kind and polite agent named Michelle was so extremely helpful and understanding. She took care of my problem and also personally supported me. This is the best insurance agency I've ever had the pleasure of dealing with!!! I just have to say that yet again.michelle has been very helpful. If you ate cindsidering insurance in Williamsburg do not hesitate, James baker state farm is great!"
We responded:
"Hannah, thank you for sharing your experience! We’re so glad to hear that Michelle provided you with exceptional support and made a positive impact. Your kind words and recommendation mean a lot to us. We will continue to always be here to support your insurance needs! - James"